Shipping Policy:

Lavromá uses a number of different services to ensure the timely delivery of your products. We keep a close eye on shipping costs and monitor the condition of your package through your feedback. In the event the shipping choice selected in the checkout process is not available, you will be contacted for authorization *prior* to your credit card being charged.

Lavromá makes every attempt to ensure on-time delivery of your products. During certain months where there is increased shipping volume, most carriers cannot (or will not) guarantee on-time delivery. Once we transfer our shipments to the carrier, they are responsible for setting schedules. Lavromá cannot control or foresee delays. Lavromá will supply you with the tracking number that is provided to us for your convenience. If you have any concerns, please contact us and we will assist you in tracking your order.

If you require expedited shipping, your order must be to us by 2 p.m. Pacific Time to ensure same day shipment.

In general we do not ship to USPS P.O. boxes. If you have no other option, please contact us at support@Lavromá.com.

Customer pays for all return shipping on products and services. Original shipping is never refunded as it is a service that is already performed.

Return Policy:

Lavromá manufactured products are handmade with only natural perseverates. Water, air and dirty hands can cause contamination. All packages are packed and sealed at our workshop. Once they arrive at your shipping location and the shipping package is opened, the following policy is in effect: No Refunds - No Returns. However, if you believe the product you ordered is damaged or defective, please contact us within 72 hours of receiving your package so we can assess the problems with you. Refunds may be considered, especially for non-Lavromá (third party) manufactured goods such as clothing and other accessories. In any event, if you are unsatisfied with your order for any reason please contact us at support@Lavromá.com or call us at +1 (831) 621-4002 during normal business hours.

General information:

Lavromá reserves the right to refuse any order, for any or no reason.

If you need any information about product ingredients to help you determine if a product is right for you (due to allergies, sensitivities, etc.) please contact us either by phone or email.

Lavromá is not responsible for typographical or other errors or omissions, including those relating to prices or other goods and services.

If you need to cancel your order, please contact us immediately by telephone. If your order has not already been process, we should be able to make the changes.

All orders take 2-5 days processing time. You will not be charged until your order is fulfilled.